Product Owner
Popis pracovného miesta
Own and continuously improve end-to-end customer experience across:
Global User Support and IT Service Desk
My Workplace services (virtual workplace, standard workstation, smart devices and videoconferencing)
Self-service portals, AI chatbots and e-learning/knowledge experience
Identify friction points, inconsistencies, and usability gaps from the user perspective.
Translate user feedback, incident patterns, and service data into clear improvement demands.
Align priorities with Service Owners, Service Desk Leadership and security requirements.
Work closely with Global Service Desk Operations to:
Improve user interaction quality
Reduce avoidable contacts through better experience design
Support consistent handling and communication standards
Ensure that experience improvements are operationally feasible across all regions.
Leverage existing data sources such as ticket trends, user feedback and surveys, recurring complaints and escalations to improve customer service quality.
Define and track experience-focused KPIs (e.g., perceived service clarity, first-contact experience quality, self-service effectiveness).
Ensure feedback results in visible, structured follow-up actions.
Act as central coordination point between UWS Service Owners, Product Owners, Service Desk Leadership, and Secure Infrastructure Operations (for experience-impacting changes).
Represent the user experience perspective in UWS initiatives and change discussions.
Benefity
You work for a stable and growing company that truly values its employees.
You have the opportunity to work from home, giving you greater flexibility and work-life balance.
In addition to your regular salary, you can earn an attendance bonus consisting of a daily bonus of €2 and a quarterly bonus of €120, providing extra motivation and rewarding your commitment throughout the year.
Beyond our standard benefits package, you will also receive a 13th salary, helping you plan your finances with greater confidence.
We support your professional growth through training and development opportunities, while fostering a friendly and collaborative team environment where you can feel at home.
You and your family can take advantage of our company apartment in the High Tatras for rest and recreation.
Twice a year, we load your UP Card with €120, which can be used for shopping, leisure activities, or wellness and recovery services.
You may also receive a €500 employee referral bonus for recommending a successful candidate to join our team.
Osobnostné predpoklady a zručnosti
Strong understanding of IT Service Desk and workplace services.
Proven experience in translating user needs into product or service improvements (e.g., enhancing the Citrix user experience).
Ability to simplify complex IT topics and translate them into clear, user-centric solutions.
Strong stakeholder management and facilitation skills.
Comfortable working in global, multi-regional environments.
Experience with ITSM tools and service management processes (e.g., Jira Service Management).
Ability to ask the right questions while considering security requirements, service standards, and established procedures.
Capable of adapting communication, questions, and information sharing to different audiences and levels of expertise.
Ability to analyze, process, and consolidate available information into clear, actionable work packages.
Strong focus and perseverance in driving initiatives to completion; able to take ownership and deliver results ("walk the talk").
High level of resilience and ability to perform effectively in a dynamic environment.
Fluent English, both written and spoken (mandatory).
Informácie o výberovom konaní
The selection process consists of three interview rounds designed to assess both your technical and soft skills. We will contact only those candidates whose qualifications and experience meet the requirements of this position.
Popis spoločnosti
ANDRITZ je vedúca technologická skupina pôsobiaca na celom svete, kótovaná na burze cenných papierov vo Viedni a so sídlom v rakúskom Grazi. Vyvíjame a vyrábame systémy a zariadenia pre globálne, kľúčové odvetvia podľa požiadaviek našich zákazníkov. Najdôležitejšími produktmi sú turbíny a generátory na výrobu energie z vodných elektrární, zariadenia na výrobu a spracovanie celulózy a papiera a lisy a lisovacie linky pre medzinárodný automobilový priemysel.
S viac ako 175-ročnými skúsenosťami a špičkovým globálnym tímom s viac ako 27 000 zamestnancami na 280 pobočkách v 40 krajinách je ANDRITZ súčasným svetovým inovátorom so sloganom "Engineered Success", ktorý je každodenne potvrdený mnohými úspešnými referenčnými prevádzkami.
Časy a technológie sa menia, ale naša vášeň a úsilie o dosiahnutie optimálneho cieľa v prospech našich zákazníkov zostanú vždy.
Detailné informácie môžete pozrieť na : www.andritz.com alebo http://slovakia.andritz.sk/,
https://www.youtube.com/watch?v=JKOx89KEod0&t=22s